Section 1 – Overview
Our refund and returns policy lasts 30 calendar days from the date of delivery. If 30 days have passed since your purchase, Zentriscan cannot offer a refund or exchange.
To qualify for return or exchange, the item must be unused, undamaged, and in the same condition as received, with all original packaging, documentation, and accessories included. A Return Merchandise Authorization (RMA) must be requested by emailing info@zentriscan.com before sending any product back.
Unsolicited or unauthorized returns will not be accepted. Please do not send your purchase back to the manufacturer.
Section 2 – Non-Returnable Items
The following items are not eligible for return or refund:
- Perishable or consumable goods (including food, flowers, or time-sensitive items)
- Digital downloads, software licenses, or activation codes
- Gift cards or store credits
- Personalized, custom-made, or engraved products
- Intimate or sanitary goods
- Hazardous, flammable, or regulated materials
- Items sold within promotional bundles or as discounted “final sale” items
- Certain health and personal care items (excluded for hygiene and safety reasons)
Zentriscan reserves the right to deny a refund if returned items show wear, damage, or missing parts not caused by Zentriscan’s error.
Section 3 – Partial or Conditional Refunds
At Zentriscan’s sole discretion, partial refunds may be granted for:
- Items returned beyond 30 days but within 45 days of delivery
- Books or physical media showing light signs of use
- Opened CDs, DVDs, software, or vinyl records
- Items returned incomplete or missing non-essential components
Refund eligibility is determined after inspection. Zentriscan’s inspection and approval are final.
Section 4 – Refund Process
Once your return is received and inspected, Zentriscan will email you with approval or rejection status.
Approved refunds will be credited to your original payment method within 7–10 business days after approval.
Zentriscan issues refunds only to the original payment source—no cash or alternate refund methods will be provided.
Section 5 – Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account or card statement.
- Contact your credit card issuer or bank about pending transactions.
- If delays persist, email info@zentriscan.com for verification.
Section 6 – Sale Items
Only regular-priced merchandise may be refunded.
Sale, clearance, or discounted items are final sale and not eligible for refund or exchange unless required by law.
Section 7 – Exchanges
Exchanges are available only for defective or damaged items verified by Zentriscan after inspection.
To initiate an exchange, email info@zentriscan.com with your order number and photos of the issue.
Do not send any product without written authorization.
Section 8 – Gift Purchases
If your purchase was marked as a gift and shipped directly to you, Zentriscan will issue a gift credit equal to the value of the returned item after inspection.
If the gift was sent to the purchaser first, the refund will be issued to the original payment method used by the buyer.
Section 9 – Shipping Returns
Authorized returns must be shipped to:
Zentriscan Returns Department
2640 E. League City Pkwy, Suite 104‑954
League City, Texas 77573
You are responsible for return shipping costs unless Zentriscan sent a defective or incorrect item.
Return shipping costs are non-refundable and will be deducted from the refund amount if prepaid by Zentriscan.
For items over $100, you are encouraged to use a trackable shipping service or purchase shipping insurance. Zentriscan will not accept liability for returns lost in transit.
Section 10 – Fraud and Chargeback Policy
Fraudulent refunds, unauthorized disputes, or chargebacks will be investigated. Zentriscan reserves the right to provide full delivery and transaction documentation to banks and payment processors.
Unfounded chargeback activity may result in account suspension and potential civil recovery for losses incurred.
Section 11 – Governing Law
Refunds, returns, and exchanges are governed by the laws of the State of Texas, County of Galveston.
All disputes shall be resolved through binding arbitration under the Zentriscan Terms of Service.
By initiating a purchase, you agree to these jurisdictional and arbitration terms.
For all questions regarding refunds or returns, contact:
📧 info@zentriscan.com